Private Policy

Effective Date: June 16, 2025

At Crestpoint, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, visit our stores, or use our services. As a trusted AT&T-authorized provider, we are committed to maintaining transparency and ensuring your data is handled securely and respectfully.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, and physical address

  • Account & Service Details: Information related to your wireless services, devices, or AT&T accounts

  • Payment Information: Credit/debit card numbers and billing data, processed securely through third-party vendors

  • Device & Usage Data: IP address, browser type, and interaction with our website for analytics or technical support

  • Communications: Any correspondence with our team via phone, email, web form, or in-store discussions

2. How We Use Your Information

We use your information to:

  • Provide and manage AT&T services or wireless accounts

  • Process transactions and complete purchases

  • Respond to customer inquiries, service requests, or support issues

  • Improve customer experience and website performance

  • Send service updates or promotional offers (if you opt in)

  • Comply with applicable laws and regulations

3. How We Protect Your Data

We implement a combination of physical, administrative, and technical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

  • Encrypted data transmission and secure servers

  • Limited access to sensitive information by authorized personnel only

  • Routine monitoring for potential vulnerabilities or breaches

4. Sharing of Information

We do not sell, rent, or trade your personal information. Your data may only be shared in the following situations:

  • With AT&T and its systems for activation, service, and account management

  • With payment processors to securely complete transactions

  • With trusted third-party service providers for operations support (e.g., email marketing platforms)

  • When legally required to respond to law enforcement or regulatory bodies

All third parties we work with are obligated to keep your data secure and are prohibited from using it for any purpose other than assisting us.

5. Your Privacy Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Correct or update inaccurate information

  • Request the deletion of your data (where applicable by law)

  • Opt out of marketing or promotional emails at any time

To make a privacy request, please contact us at HR@crestpointservice.com

6. Cookies & Tracking Technologies

We may use cookies and other similar technologies on our website to:

  • Understand how visitors use our site

  • Improve website functionality and content

  • Deliver a better browsing experience

You can control or disable cookies through your browser settings at any time.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., AT&T portals or product pages). We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before submitting any personal data.

8. Children’s Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect or store information from individuals under 13 without verified parental consent.

9. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a new effective date.

We encourage you to review this page periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please reach out:

📧 Email: HR@crestpointservice.com
📍 Address: 1331 W Airport Fwy, Euless, TX 76040